Shipping Policy

Where We Ship

We currently ship to the United States, Canada, Australia, and the United Kingdom.

If your country isn't on the list yet, email us at support@fairpawco.com — we're expanding.

Processing Time

Orders are processed within 1–2 business days, excluding weekends and holidays. Once processed, your order is handed to our shipping partner.

Orders placed on a weekend or holiday begin processing the next business day.

Delivery Time

Estimated delivery is 7–12 business days after your order ships.

Total time from order to delivery: 8–14 business days.

Delivery times are estimates, not guarantees. They can vary with carrier volume, customs processing, weather, and other factors outside our control.

Shipping Costs

Shipping is calculated at checkout, based on your destination, and shown before you complete your purchase.

Order Tracking

You'll receive a confirmation email with a tracking number as soon as your order ships. Tracking can take 24–48 hours to show its first update — that's normal, and it doesn't mean anything is wrong.

If your tracking hasn't moved after 5 business days, email us and we'll look into it.

Shipping Delays

Once your order is with the carrier, delivery is in their hands. We aren't responsible for delays caused by carriers, customs, or events outside our control — but if something looks stuck, contact us and we'll help you chase it.

Incorrect Addresses

Please double-check your shipping address at checkout. We can't be responsible for orders delayed, lost, or returned because of an incorrect or incomplete address.

If you spot a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped yet.

Lost or Damaged Packages

If your package arrives damaged, or you think it's been lost in transit, email us at support@fairpawco.com with your order number and photos where relevant. We'll make it right.

Customs, Duties, and Taxes

Orders shipped to Canada, Australia, and the United Kingdom may be subject to import duties, taxes, or customs fees on arrival. These are set by your country and are the customer's responsibility. They aren't included in the price you pay at checkout, and they aren't refundable.

Questions?

Email us at support@fairpawco.com — we reply within 1–2 business days.