Privacy Policy

Last updated: September 2, 2026

Fair Paw Co operates this online store and website, together with all related content, features, tools, products, and services (collectively, the "Services"), to give you a personalized shopping experience. Our store runs on Shopify, which provides the platform that lets us deliver the Services to you.

This Privacy Policy explains what personal information we collect, how we use it, and when we share it, whenever you visit the Services, make a purchase or other transaction, or communicate with us in any way. If anything in this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs how your personal information is collected, processed, and disclosed.

Please read this policy carefully. By accessing or using the Services, you confirm that you have read it and understand how your information is handled as described here.

Personal Information We Collect

"Personal information" means any information that identifies you, or that can reasonably be linked to you or to another person. It does not include information that is anonymous or has been de-identified so that it can no longer be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law allows or requires, we may collect or process the following categories of personal information, including inferences we draw from it:

  • Contact details — your name, mailing address, billing and shipping addresses, phone number, and email address.
  • Payment information — credit or debit card details, financial account numbers, transaction details, payment method, payment confirmations, and related information.
  • Account information — username, password, security questions, preferences, and settings.
  • Order and browsing activity — products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your order history.
  • Communications — anything you include when you contact us, such as a customer support request.
  • Device information — details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information — how and when you use or navigate the Services.

Where We Get Personal Information

  • From you directly — when you create an account, browse or use the Services, contact us, or otherwise share information with us.
  • Automatically — from your device when you use the Services, including through cookies and similar technologies.
  • From our service providers — when we engage them to run certain technology for us, or when they collect or process information on our behalf.
  • From partners and other third parties.

How We Use Personal Information

Depending on how you interact with us, we may use your personal information to:

  • Provide, tailor, and improve the Services — fulfil our contract with you, process payments and orders, remember your preferences and the items you're interested in, send account-related notifications, handle purchases, returns, exchanges, and cancellations, create and manage your account, arrange shipping, let you post reviews, and personalize your shopping experience (for example, by recommending related products). We may also use this information to improve the Services generally.
  • Marketing and advertising — send you marketing and promotional messages by email, text message, or postal mail, and show you online ads for our products on the Services or on other websites, including based on items you've purchased, added to your cart, or otherwise interacted with.
  • Security and fraud prevention — verify your account, keep checkout and shopping secure, and detect, investigate, or act on activity that may be fraudulent, illegal, unsafe, or malicious. If you create an account, keeping your login credentials confidential is your responsibility; please don't share them with anyone.
  • Communicate with you — provide customer support, respond to your requests, and maintain our relationship with you.
  • Comply with the law — meet legal obligations, respond to valid legal requests (including from law enforcement or government agencies), take part in civil discovery, litigation, or other legal proceedings, and enforce or investigate potential violations of our terms and policies.

How We Share Personal Information

We may share your personal information with third parties for legitimate purposes consistent with this policy, including:

  • With Shopify and other service providers who perform services for us, such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping.
  • With business and marketing partners who help us market and advertise to you. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. These partners handle your information under their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information for targeted advertising based on your activity across different merchants and websites. You can exercise that right here.
  • When you ask us to or consent — for example, so we can ship your order, or through social media widgets or login integrations you choose to use.
  • With our affiliates or other companies in our corporate group.
  • In connection with a business transaction such as a merger, sale, or bankruptcy; to comply with legal obligations (including subpoenas, warrants, or similar requests); to enforce our terms and policies; and to protect the Services, our rights, and the rights of our customers and others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify, and with third parties that may be located in countries other than yours, for the same purposes.

To protect, grow, and improve our business, we also use certain enhanced Shopify features that draw on data from your interactions with our store, with other merchants, and with Shopify. For these features, Shopify may use personal information collected across those interactions, and Shopify is responsible for that processing — including responding to requests to exercise your rights over it. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites or platforms run by third parties. If you follow one of those links, please review that site's privacy and security practices and terms — we don't control them and aren't responsible for them, including the accuracy or reliability of anything you find there. Information you post in public or semi-public spaces, including third-party social networks, may be visible to other users of those platforms, and we can't control how it's used. Linking to a third-party site doesn't mean we endorse its content or operators, unless we say so explicitly.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has given us personal information, contact us using the details below and we will delete it. As of the date of this policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of anyone under 16.

Security and Retention

No security measure is perfect, and we can't guarantee absolute security. Information you send us may not be secure in transit, so please avoid using unsecured channels for sensitive or confidential information.

We keep your personal information for as long as needed to maintain your account, provide the Services, meet legal obligations, resolve disputes, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may only apply in certain circumstances, and we may decline a request where the law permits.

  • Access / Know — request access to the personal information we hold about you.
  • Delete — request that we delete your personal information.
  • Correct — request that we fix inaccurate personal information.
  • Portability — request a copy of your personal information and, in some cases, have it transferred to a third party.
  • Opt out of sale or sharing for targeted advertising — depending on your location, opt out of the "sale" or "sharing" of your personal information, or of processing for "targeted advertising," as those terms are defined under applicable privacy laws. You can exercise this right here. If you visit our website with the Global Privacy Control signal enabled, we will treat it as an opt-out request for that browser and device where the law requires, and if we can link the device to a Shopify account, we'll apply the opt-out to the account as well. Learn more at https://globalprivacycontrol.org/. We do not recognize other "Do Not Track" signals.
  • Manage communications — you can unsubscribe from promotional emails at any time using the link in those emails. We may still send you non-promotional messages about your account or orders.

If you live in the United Kingdom or the European Economic Area, subject to local exceptions and limitations, you may also have the right to:

  • Object to or restrict processing for certain purposes.
  • Withdraw consent where our processing relies on it. Withdrawing consent does not affect processing that took place before you withdrew it.

You can exercise these rights where indicated on the Services or by contacting us using the details below. For rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

We will never treat you differently for exercising your rights. We may need to verify your identity before acting on a request, as permitted or required by law. You may also appoint an authorized agent to make a request for you; we'll ask the agent for proof of authorization and may ask you to confirm your identity directly. We'll respond within the timeframe required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. Where we transfer information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (or the UK equivalent), unless the destination country has been recognized as providing adequate protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We'll post the updated version here, revise the "Last updated" date, and provide any additional notice required by law.

Contact

If you have questions about this Privacy Policy or our privacy practices, or want to exercise any of your rights, email us at support@fairpawco.com. 
For the purposes of applicable data protection law, we are the data controller of your personal information.