Returns & Refunds

We want you and your pet to love what you ordered. If something isn't right, we'll make it right.

Our 90-Day Money-Back Guarantee

Every Fair Paw Co order is covered by a 90-day money-back guarantee, starting the day your order is delivered.

We know a pet product has to be tried to know if it's the right one. That's why you can use it, test it on real walks, and still return it within 90 days if it's not working for you.

Return Conditions

To be eligible for a return, your item must be:

  • Clean and in good condition (no significant wear, damage, hair, or odor)
  • Packed securely so it doesn't get damaged on the way back
  • Approved by our support team before you send it

Return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect.

Please don't send anything back before contacting us. Items returned without prior approval can't be accepted.

How to Start a Return

Email us at support@fairpawco.com with:

  • Your order number
  • The reason for your return
  • A photo of the item (if applicable)

We reply within 1–2 business days with the next steps and the return address.

Free Size Exchanges

Wrong size? No problem. Size exchanges are free.

Email us at support@fairpawco.com with your order number and your pet's measurements. We'll help you find the right size and ship the replacement at no cost to you. We'll also send instructions for returning the original.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item and the packaging
  • A short description of the issue

We'll send a replacement or issue a refund right away — no return shipping required in most cases.

Reports made more than 7 days after delivery may not be eligible for a free replacement, since we can't verify whether the damage happened in transit or afterward.

Refunds

Once we receive and inspect your return, we'll email you to confirm it's been approved.

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need a few extra days to post it to your account.

If you haven't received your refund 15 business days after our approval email, contact us at support@fairpawco.com and we'll look into it.

Order Cancellations

You can cancel your order for a full refund within 24 hours of placing it, as long as it hasn't entered our fulfillment process.

Email us at support@fairpawco.com with "Cancel my order" in the subject line, plus your order number.

After 24 hours, your order may already be packed or shipped and can no longer be canceled. If that happens, you can still return it under our 90-day guarantee once it arrives.

Non-Refundable

  • Return requests made more than 90 days after delivery
  • Items damaged through misuse, improper sizing, or normal wear and tear
  • Items returned without prior approval
  • Original shipping fees
  • Gift cards

Orders Outside the US (Canada, Australia, UK)

The same 90-day guarantee applies.

  • International return shipping costs are higher and remain the customer's responsibility
  • Customs duties and taxes are non-refundable
  • Refund processing may take longer due to transit times

Questions?

We're here to help. Reach us anytime at support@fairpawco.com — we reply within 1–2 business days.